Imprint and Privacy Policy

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WILO Canada Inc.

Bay 8, 925 30th St. NE
Calgary AB, T2A 5L7

Contact us

+1 403 276-9456

Mon-Fri: 8am - 5pm

Imprint and Privacy Policy

Data Protection & Privacy Policy


1. General 

WILO is very serious about the protection of your personally identifying information ("PII").  We take precautions to protect any PII provided on our website.  


2. Use of the website 

You can browse almost all of our website without sharing your PII. The only information that we collect is your internet service provider, the last website that you visited prior to ours and the individual pages that you visit on our website. We only request your personal information if you are inquiring further about products and services, and such information is used and protected as set forth in Paragraphs 3, 4, 6 and 7 below. 


3. Collection and processing of personal information 

When you visit our website, you are asked at various times to provide PII. PII is information that can be used to establish your identity. This includes your name, address, telephone number and e-mail. (Information that is not directly related to your actual identity, e.g. the number of users of a website, does not fall within the definition of PII.) 

We only collect, process or use PII if it is provided to us voluntarily. Except as set forth in paragraph 7, we use that information only as required to administer our website and for customer management. 


4. Confidentiality of Personal Information 

We use and maintain the PII provided to us for internal purposes only. Except as described in this paragraph and paragraph 7 below, we do not sell or share PII with third parties.  We may share certain limited personal information with service providers or business partners as necessary for the purpose of processing orders and inquiries.  We may also disclose certain PII if required to do so by law or court order.


5. Data protection officer 

Please contact our Data Protection Officer if you have any further questions or concerns regarding PII protection at WILO.  


Wilo Canada Inc.

Shelly McCauley

Data protection officer

Bay #7-2915 10th Ave. NE 

Calgary, AB T2A 5L4





6. Cookies and IP addresses 

We use cookies in some parts of our website. A cookie is a small text file that is sent from a website and stored locally on the visitor's hard drive. We never use cookies to obtain PII about visitors to our website. We use cookies exclusively to streamline your browsing by remembering your browsing history and to identify the number of visitors to our website. This technical access data cannot be traced back to a specific person; this means the individual users remain anonymous. Personal information beyond this scope, such as name, address, phone number or e-mail address, is not recorded unless provided voluntarily.  

Each visit to the WILO website is registered automatically, in which case the IP address or the domain name of the visitor, as well as the name of the page visited, are registered. An IP address is a number assigned to your computer for access to the Internet. Each computer is identified on the Internet by means of an IP address; this enables computers and servers to recognize one another in the network and to communicate with one another. WILO uses this information to understand how visitors are using its website. The statistical analysis conducted with this information enables us to continuously improve our products and services. (Please see paragraph 7 below regarding Google Analytics). 

If you want to be more informed about the use of cookies by your browser, you can change your browser settings to be provided further information.  You can also change your browser settings to prevent cookies from being received, but doing so may limit your ability to visit or use all the functions of this and many other websites. 


7. Google Analytics 

WILO's website uses Google Analytics ("Google"), a web analytics service provided by Google, Inc. Google uses cookies to analyze how visitors to a website use that site. Information generated by the cookie about your use of the website would be transmitted to and stored by Google.  Google would use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. 

The IP-address that your browser conveys to Google would not be associated with any other data held by Google. As explained above, you may refuse the use of cookies by selecting the appropriate settings on your browser, but if you do this you may not be able to use the full functionality of the website. You can also opt-out from being tracked by Google by downloading and installing Google Analytics Opt-out Browser Addon for your current web This website uses Google with the extension "_anonymizeIp()" and therefore, IP addresses are processed only shortened, to exclude a direct reference to a single person.


8. Links and references 

Our website contains links to the websites of third parties.  We do not have any influence over, and disclaim and and all liability for or related to, third-party content. The company operating each linked page is responsible for its content. Each linked page was checked for potential legal violations at the time that the link was created, and at that time no illegal content was found. We do not provide continuous monitoring of the legal content of linked pages without any indications of  legal violations.  If legal violations are brought to our attention, such links are immediately removed. Please note that WILO is not responsible for and cannot make representations regarding the policies and compliance of the linked companies' maintenance and use of PII. 


9. Security 

WILO uses security measures to protect your PII from random or deliberate manipulation, loss, destruction or access by unauthorized persons.  We continuously improve our security measures as new security technology becomes available. Please contact our Privacy Officer if you have any questions related to your personal information.


Download Privacy Policy


1. Disclaimer of liability
No assured properties can be inferred from any of the information provided on our web pages. The information is provided as a service, and cannot replace a personal consultation. Despite having carefully procured the information and made it available, we do not accept any liability or offer any warranty for the accuracy, completeness and currentness of the content provided and displayed for download as part of the information service. Liability claims against Wilo relating to material damage or loss of intellectual property occasioned by the use or failure to use the information provided, or to the use of incorrect or incomplete information, are excluded in all cases, unless Wilo can be demonstrated to have been deliberately or grossly negligent. Furthermore, Wilo cannot be held liable for any kind of damage or loss resulting from access to or use of this website.
In the event that parts or individual formulations of this text do not correspond, no longer correspond or no longer completely correspond to the applicable legal basis, the other parts of the document shall be unaffected in terms of their content and their validity. Wilo expressly reserves the right to change, supplement or delete parts of the pages or the entire website without special notification, or to cease the publication temporarily or permanently. Access to and use of this website is exclusively subject to the substantive law of the Federal Republic of Germany.

2. Copyright
The created content and intellectual property on these pages is the property of WILO SE and is subject to German copyright law. Contributions by third parties are indicated as such. Reproduction, editing, dissemination and any kind of utilisation beyond the limits of copyright law are prohibited. Downloads and copies of this page are only allowed to be used for private, non-commercial purposes. The product names, logos and company logos used on the website are legally copy-protected. We are always concerned to comply with the copyrights of other parties, or to use intellectual property that we have created ourselves or which is not subject to licence.


Wilo Canada Inc
Bay 7-2915 10th Ave NE
Calgary, AB T2A 5L4

T+ 866-945-6236
F+ 403-277-9456 

Responsible for website content:
Shelly McCauley
T+ 866-945-6236
F+ 403-277-9456 

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We are available by phone from 8 am to 5 pm Monday through Friday

T +1 403 276-9456

F +1 403 277-9456

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